FREQUENTLY ASKED QUESTIONS

*Did you lose your pedometer or did you forget to request one at your registration but would you do like to receive it?  Please fill out this form.

Have another question?
Explore our FAQs and find fast answers to your STEPtember questions.

What is STEPtember?

STEPtember is thé health and wellness fundraising event that challenges people to take 10.000 steps a day during the month of September, while fundraising for a great cause. All funds raised are used to support people living with cerebral palsy (CP). CP Nederland, the organisation behind STEPtember, has the CBF Keurmerk.

Cerebral palsy is the most common physical disability in childhood. It’s caused by damage to the developing brain either during pregnancy or shortly after birth – directly affecting a person’s movement and posture for life. 

Every step you take and every Euro you raise supports a wide range of initiatives, helping people living with cerebral palsy to live their best lives. 

When does STEPtember start and finish?

In 2022, STEPtember starts on Thursday the 1st of September and ends at midnight on Friday the 30th of September.

When do registrations open?

Registrations for STEPtember 2022 are open. Please go to the site STEPtember and click on the button Pre-registration.

Can our organisation or our school register for STEPtember?

Absolutely. We are delighted to welcome organisations and schools to join STEPtember 2022. Create teams and take on the STEPtember challenge together!

How much does it cost to join STEPtember?

Adults pay a registration fee of €10,- per person. Children pay € 7,50.

Where does all the money raised go?

All funds raised by participants are used towards research, our CP campaign, the organisation of support meetings for people with cerebral palsy and the development of specialized products for people with cerebral palsy. The registration fee helps cover behind the scenes costs so your fundraising can go further for kids and adults living with cerebral palsy.  

Can I register from overseas?

If STEPtember doesn't operate in your country, you can still participate by registering on the Dutch site. Keep in mind, any donations made to the Dutch event by people outside the Netherlands will be made in Euro's. Also we are not able to send pedometers internationally, except for Belgium.

Is there merchandise available for purchase?

Yes! 

You can buy a unique STEPtember T-shirt. Available in the sizes S/M/L/XL/XXL. For children we have 2 sizes available: for 8 year old kids (+/- size 128) and for 12 year old kids (+/- size 152). 

Price per shirt is EUR 15,-. It can be ordered here: https://cpnederland.nl/product/steptember-t-shirt

While stocks last!

Also, look out for exciting opportunities to win and earn fun prizes in September.

Do I have to register again if I’ve participated in previous STEPtember campaigns?

Yes. If you participated in STEPtember 2021 and are still using the same email address, you will be prompted to login to your account, and then asked to register for STEPtember 2022.

 

COVID and STEPtember

If you or a team mate happen to test positive to COVID over the course of the STEPtember campaign, please follow the national health guidelines. Once you feel better, you can still complete your STEPtember challenge, and log your steps and activities until midnight Tuesday 4 October 2022.

How do I form a team and add team members?

During registration:

1. Select "Yes, I want to create a team". 

2. Choose a unique team name. Set your team goal.

3. Invite your team members. You can choose to invite up to three team members at this time by clicking 'add' and entering their first name, last name and email address.

(TEAMS are limited to a maximum of 4 people)

4. Each team member will receive an email invitation to join your team and complete their registration. 

Note: You can choose to add team members later via your dashboard (see steps below).  

After registration:

If you're already registered as an individual and want to create a team, follow the steps below:

 

1. Log in to your dashboard. 

2. Click "Create Team", choose a unique team name and select your fundraising goal.

3. Add team members.

4. Invited team members will receive an email with further instructions. It may be that the mail arrives in spam, so let them check it if they do not receive anything. 

How do I join a team?

Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and complete your details.Note: If the team is full a message will pop up. Please reach out to the Team Captain if you think this is a mistake or create a new team when registering.

What is a Team Captain?

The Team Captain is the person who is in charge of organising and registering your team.

Can I have less than 4 people in my team?

Yes. You can have anywhere from 1 to 4 people in your team.

Can I have more than 4 people in my team?

Unfortunately not. There is a set maximum of 4 people per team.

Can I participate as an individual?

Yes! Simply sign up as an individual during your registration. You can always invite new people to register to become your team members
down the track if you change your mind.

How do I add Team Members?

To add Team Members:

  1. Log in to your account
  2. Go to 'My Team'
  3. Select the option to invite Team Members and enter their details

They will then receive an email with further instructions to complete the registration process

How do I change my team name?

Changing your team name can affect your fundraising page and links that people use to try to find them to donate to you. For this reason, we recommend considering it carefully and instead continue to use the existing team name and link to the fundraising page.

If you still want to change the name, send an email to steptember@cpnederland.nl

Then we will arrange it for you.

Can I be registered in more than one team?

No. Each participant is identified by their unique email address, which is paired to a single team.

I need to change the team I am in - How do I do this?

The Team Captain dashboard enables the team captain to manage their team. From here, they are able to invite additional Team Members, remove Team Members, update Team Fundraising target, create blog posts, request donations on behalf of the team etc.

How do I remove inactive team members and reissue an invite?

If your Team Member hasn’t accepted your invitation, and you’d like to give their spot to someone else instead, visit the 'Team Members' tab in your dashboard. You’ll then be able to remove any inactive team members, and re-issue their invitation to someone else. If you paid for this team member, the registration fee will carry over to the new Team Member.

How do I add Team Member?

If you didn't add team members during registration, you can do so via your dashboard. To add team members:
- Log in to your dashboard
- Go to 'My Team'
- Select the option to invite team members and enter their details
They will then receive an email with further instructions to complete the registration process.
If you registered as a Solo Stepper, however, you will first need to create your team. You can do this once logged in and selecting 'Create a
Team Page' when in your dashboard. Then simply follow the steps above.
If you want to add someone who has already registered for STEPtember, you will need to contact steptember@cpnederland.nl

How do I make a donation?

There are a couple of ways you can support by donation. If you have not already got the Fundraising link from the individual, team or organisation you would like to support, then: 1. Go to www.steptember.nl 2. Click DONATE 3. Search for the individual, team or organisation you wish to support and click onto their page. 4. Choose from one of the pre-selected amounts or enter your own preferred amount. 5. Follow the prompts to complete your donation You can also make a General Donation and select the amount you would like to donate. Note this is a general donation to the STEPtember Campaign and not to a particular individual, team or organisation. . 

How do I share my donation page on my social channels?

There a couple of ways you can share your donation page to help you reach your Fundraising goal. Log into your account and you will find the share icons for many social channels at the top of your dashboard. Select the channel you want to share and you will be prompted to your personal social page. You can also copy your donation link via the 'Fundraising Page' within your dashboard to any sharing platform. There is even an email template you can send out called:'Help me reach my STEPtember fundraising goal'.

My donation didn't appear and I haven't been charged for it.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.

When the donation has been successfully processed, you will receive an email tax receipt.

How will my donation to STEPtember appear on my bank statement?

It will say 'CP Nederland/ STEPtember'

I donated and have been charged but it has not shown on my profile or the person I allocated it to.

Not to worry it sounds like your donation has gone into the general donation pool. Please send us the donors’ name, email and whose page it should be appearing on. The STEPtember team will be able to relocate this for you.

When is the last day I can make/collect donations?

You have until midnight on Friday 14th October 2022 to make a donation.

How can I find supporters to donate to me?

If you have never done any fundraising before we are here to help and while it may seem a little daunting to ask for a donation, most people are happy to support once they are asked. Our resource hub makes it easy to spread the word about STEPtember. Whether you are participating with friends and family or with your colleagues, we have you covered! From digital templates to printable posters, these are all the tools you will need to help reach your fundraising and stepping goals. You can also access via your Dashboard under the ‘Resource’ page. We also have lots of helpful fundraising hints and tips you can use to encourage people to donate to you. You can also go to the 'Get Support' tab via your Dashboard to help share your fundraising page and get support from friends, family and colleagues.

How can I fundraise?

In the app you can find email examples. In the information brochure you can find tips and ideas. 

Perhaps you can start a BOTTLE DEPOSIT ACTION. On this site at RESOURCES you can even download a poster that can help you. Ask people to hand in their bottles or receipts. You tell them that you add the money to your donations for STEPtember. It might seem small amounts, but all these amounts together may actually lead to a great donation for STEPtember!

Every euro counts! 

Also see HINTS&TIPS for more ideas.

How do I add my offline donations to my online total?

Make a payment by Ideal/Creditcard to yourself and enter your supporter's details in the form.

How does my supporter receive a receipt for offline donations?

When you bank the offline donation, you’ll be prompted to enter the supporter’s details. Once the funds are received, your supporter will be sent a receipt via email. No email received? Check the spam box. 

Do I have to fundraise as a team or can I do my own activities?

That’s up to you! All funds raised by you and your Team Members will be combined to reach your team target.

Facebook has a 'Donate' button option that allows for easy fundraising for a cause. Should I use that?

We wouldn’t recommend using Facebook’s ‘Donate’ button. To appear on the STEPtember leader board, all participants are required to use the STEPtember website for fundraising.

Our team has reached our fundraising target, what happens now?

Great work! Why not keep the momentum going? Your Team Captain can increase your team’s target at any time by selecting 'My Team' from the drop down arrow next to their name at the top right and then selecting 'Edit Team Page'.

Do I have to wait for STEPtember to start before I can start fundraising?

No. Get a headstart and start fundraising as soon as you register

Is the STEPtember website secure?

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

Where can I obtain fundraising materials?

On the Resources page, you’ll find a range of poster options you can use. There are ready-to-use posters to print and display in your workplace, as well as poster templates that you can customise to fit your needs.

What happens if I don’t reach my fundraising target?

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.

Where do donors find their tax receipt?

A tax receipt will be sent to the sponsor's nominated email address. Make sure your sponsors check their junk mail for their tax receipt if they have not received it. They can also access their tax receipt via the Donor Login page.

When is the last day I can fundraise?

You have until midnight on Friday 14th October 2022 to receive a donation for the STEPtember 2022 campaign.

How do I track or count my steps?

You can track your steps whichever way you prefer! Order a STEPtember pedometer, and log your steps via the website or app each day. Download the STEPtember App, and choose "Start Activity" any time you are starting an activity you'd like to log. Choose from our list of inclusive activities on the web platform or app. Use your preferred wearable/app to track your steps and synch them with the STEPtember App! Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. There is an overall single entry limit of 50k steps across website and app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm.

When is the deadline for fundraising/logging steps? 

Access to log your STEPtember steps that were completed between 1 - 30 September will be open until midnight Tuesday 4 October 2022.

Donations can still be made up until midnight Friday 14th October 2022.

How do I delete steps I’ve added by mistake?

If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

  1. Log into your account 
  2. Click on ‘log my steps’
  3. Scroll down to see your logged steps.
  4. Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

My pedometer has stopped working - what do I do?

The pedometers are provided for free and are basic instruments. Perhaps you can use your own watch or mobile phone to measure your steps. For those who still request a pedometer, please send an email to steptember@cpnederland.nl

If I have ordered a pedometer, when will it be delivered?

Pedometers will start landing on doorsteps via regular post starting as of mid-August. Please allow 1-3 working days after registering for your pedometer to arrive from PostNL. It will be sent in an envelop to the address that the teammember enters on the form (hence it is important to enter the correct address).

My pedometer hasn't arrived- what do I do?

Pedometers will start landing on doorsteps via regular post starting as of mid-August. Please allow 1-3 working days after registering for your pedometer to arrive from PostNL. 

If you haven't received the pedometer and you would still like to receive one, please get in touch with us via steptember@cpnederland.nl It will take a couple of days for it to arrive at your place. 

NB: Perhaps you can use your own watch or mobile phone to measure your steps. 

My pedometer makes a sound / my pedometer isn't working properly.

The blue pedometer makes a low sound indeed, caused by the intern mechanism which counts the steps. This blue pedometer only registers steps when you move your arm whilst walking. 

The pedometers are provided for free and are basic instruments. Perhaps you can use your own watch or mobile phone to measure your steps. For those who still request a pedometer, please send an email to steptember@cpnederland.nl

Do I have to walk 10.000 steps a day?

10.000 steps a day is the STEPtember goal, however you can adjust your own daily step goal to suit your own situation.

We recommend 10.000 steps a day for optimum health and overall well-being - but please feel free to adjust to suit your own personal circumstances.

 

There are also many activity options which include options like housework and other at home activities which can be converted into steps on your dashboard and go towards the daily step goal.

 

Once registered you are also able to update your stepping goal via your dashboard. You may even like to challenge yourself by taking 12,000, 15,000 and 20,000 steps per day.

How do I log steps and activities via the website?

  1. Log in and click on your dashboard via the website Click on “Log My Steps” from the menu and input the steps and activities you have completed for the given date.
  2. After you have done this your steps will appear below in the "My Step Log" section.

I just logged steps and the total has not updated.

Sometimes the system can take a moment to update your STEPs or activity count. If this happens, close and re-open the app to refresh and the new total should appear.

What activities are available for step conversion?

You can convert almost ANY activity you do during STEPtember into steps!

 

Our Step Converter has over 40 activities which you can log and convert towards your 10.000 steps a day.

 

From adaptive sports, boccia, house cleaning, gardening and even playing with your pet – hit those 10.000 steps a day without even leaving the house.

 

Of course, we also have the classics too like team sports, dance classes, yoga, swimming, bike riding and so many more inclusive activities available for step conversion this year, there is something for EVERYONE.

How do I download the app?

You can download the app in Google Play Store or in the App store.

The app has stopped working - what do I do now?

Just uninstall the app and re-install - also check if you have the latest update running on your device.

How to Use the STEPtember App with my device

The STEPtember App makes your STEPtember stepping easier than EVER! In July, simply download the STEPtember App for your device via your App store. The app integrates with the following health apps: Apple Health, FitBit en Google Health. Garmin does NOT synchronise with the app.

The first time you tap the fitness tracker option you will see a ‘Connect a tracker’ link in the centre of the screen. After tapping this link you will be prompted to link your Apple Health Kit or Fitbit account for iOS devices or your Google Fit or Fitbit account for Android devices. Once you have successfully connected your fitness tracker it will appear in a list on the Log Steps screen. To log steps that you’ve tracked on your fitness tracker, simply select a date then tap ‘Fitness Tracker’. The total number of steps that you’ve tracked with your connected device on that day will appear below. If you haven’t tracked any steps that day, then it will stay on 0 steps. Then tap the ‘Log steps’ button. You need to log your steps for each day even if you have a connected fitness tracker. If you are experiencing issues with your app please go to your App store and update the latest version.

How to Log Steps using the App

From the 1st of September, to log steps on the STEPtember App, select the Log Steps option, then tap the ‘Steps’ icon from the ‘Select Action’ prompt and you will be taken to the ‘Log Steps’ screen. If you tap the ‘Activity’ icon from the ‘Select Action’ prompt, you will be taken to the ‘Log Activity’ screen. As per Log Steps, you can log activities for the current day, or any previous day of the event, but not for any future dates. Future dates are grayed out and unable to be selected until that day. If you are using a fitness tracking device - once you have successfully connected your fitness tracker it will appear in a list on the Log Steps screen. To log steps that you’ve tracked on your fitness tracker, simply select a date then tap ‘Fitness Tracker’. The total number of steps that you’ve tracked with your connected device on that day will appear below. If you haven’t tracked any steps that day, then it will stay on 0 steps. Then tap the ‘Log steps’ button. You need to log your steps for each day even if you have a connected fitness tracker. Prior to 1 Sep, you won’t be able to log steps via your dashboards on the website. However, you can log steps and sync your wearables to the app. This data will be wiped clear on 31 August at 23:59 local time. 

How to delete STEPS using the App

To remove a step entry from the ‘My Steps‘ list, simply swipe left on the step entry list item, then tap the ‘Delete‘ button.

How do I set up an app account? 

When you register for STEPtember, an app account is automatically created for you. You can log in to the app using your STEPtember website email and password.

Can’t find an answer to your question?

You can contact the STEPtember team directly via the form on the Contact Us page.

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