FREQUENTLY ASKED QUESTIONS

During registration:

1. Select "Yes, I want to create a team". 

2. Choose a unique team name. Set your team goal.

3. Invite your team members. You can choose to invite up to three team members at this time by clicking 'add' and entering their first name, last name and email address.

(TEAMS are limited to a maximum of 4 people)

4. Each team member will receive an email invitation to join your team and complete their registration. 

Note: You can choose to add team members later via your dashboard (see steps below).  

After registration:

If you're already registered as an individual and want to create a team, follow the steps below:

1. Log in to your dashboard. 

2. Click "Create Team", choose a unique team name and select your fundraising goal.

3. Add team members.

4. Invited team members will receive an email with further instructions. It may be that the mail arrives in spam, so let them check it if they do not receive anything. 

Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and complete your details.Note: If the team is full a message will pop up. Please reach out to the Team Captain if you think this is a mistake or create a new team when registering.

The Team Captain is the person who is in charge of organising and registering your team.

Yes. You can have anywhere from 1 to 4 people in your team.

Unfortunately not. There is a set maximum of 4 people per team.

Yes! Simply sign up as an individual during your registration. You can always invite new people to register to become your team members
down the track if you change your mind.

To add Team Members:

1. Log in to your account
2. Go to 'My Team'
3. Select the option to invite Team Members and enter their details

They will then receive an email with further instructions to complete the registration process

Changing your team name can affect your fundraising page and links that people use to try to find them to donate to you. For this reason, we recommend considering it carefully and instead continue to use the existing team name and link to the fundraising page.

If you still want to change the name, send an email to steptember@cpnederland.nl

Then we will arrange it for you.

No. Each participant is identified by their unique email address, which is paired to a single team.

The Team Captain dashboard enables the team captain to manage their team. From here, they are able to invite additional Team Members, remove Team Members, update Team Fundraising target, create blog posts, request donations on behalf of the team etc.

If your Team Member hasn’t accepted your invitation, and you’d like to give their spot to someone else instead, visit the 'Team Members' tab in your dashboard. You’ll then be able to remove any inactive team members, and re-issue their invitation to someone else. If you paid for this team member, the registration fee will carry over to the new Team Member.

If you didn't add team members during registration, you can do so via your dashboard. To add team members:
- Log in to your dashboard
- Go to 'My Team'
- Select the option to invite team members and enter their details
They will then receive an email with further instructions to complete the registration process.
If you registered as a Solo Stepper, however, you will first need to create your team. You can do this once logged in and selecting 'Create a
Team Page' when in your dashboard. Then simply follow the steps above.
If you want to add someone who has already registered for STEPtember, you will need to contact steptember@cpnederland.nl

There are a couple of ways you can support by donation. If you have not already got the Fundraising link from the individual, team or organisation you would like to support, then: 1. Go to www.steptember.nl 2. Click DONATE 3. Search for the individual, team or organisation you wish to support and click onto their page. 4. Choose from one of the pre-selected amounts or enter your own preferred amount. 5. Follow the prompts to complete your donation You can also make a General Donation and select the amount you would like to donate. Note this is a general donation to the STEPtember Campaign and not to a particular individual, team or organisation. . 

There a couple of ways you can share your donation page to help you reach your Fundraising goal. Log into your account and you will find the share icons for many social channels at the top of your dashboard. Select the channel you want to share and you will be prompted to your personal social page. You can also copy your donation link via the 'Fundraising Page' within your dashboard to any sharing platform. There is even an email template you can send out called:'Help me reach my STEPtember fundraising goal'.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.

When the donation has been successfully processed, you will receive an email tax receipt.

It will say 'CP Nederland/ STEPtember'

Not to worry it sounds like your donation has gone into the general donation pool. Please send us the donors’ name, email and whose page it should be appearing on. The STEPtember team will be able to relocate this for you.

You have until midnight on the 31st of October 2023 to make a donation.

If you have never done any fundraising before we are here to help and while it may seem a little daunting to ask for a donation, most people are happy to support once they are asked. Our resource hub makes it easy to spread the word about STEPtember. Whether you are participating with friends and family or with your colleagues, we have you covered! From digital templates to printable posters, these are all the tools you will need to help reach your fundraising and stepping goals. You can also access via your Dashboard under the ‘Resource’ page. We also have lots of helpful fundraising hints and tips you can use to encourage people to donate to you. You can also go to the 'Get Support' tab via your Dashboard to help share your fundraising page and get support from friends, family and colleagues.

In the app you can find email examples. In the information brochure you can find tips and ideas. 

Perhaps you can start a BOTTLE DEPOSIT ACTION. On this site at RESOURCES you can even download a poster that can help you. Ask people to hand in their bottles or receipts. You tell them that you add the money to your donations for STEPtember. It might seem small amounts, but all these amounts together may actually lead to a great donation for STEPtember!

Every euro counts! 

Also see HINTS&TIPS for more ideas.

Make a payment by Ideal/Creditcard to yourself and enter your supporter's details in the form.

When you bank the offline donation, you’ll be prompted to enter the supporter’s details. Once the funds are received, your supporter will be sent a receipt via email. No email received? Check the spam box. 

That’s up to you! All funds raised by you and your Team Members will be combined to reach your team target.

We wouldn’t recommend using Facebook’s ‘Donate’ button. To appear on the STEPtember leader board, all participants are required to use the STEPtember website for fundraising.

Great work! Why not keep the momentum going? Your Team Captain can increase your team’s target at any time by selecting 'My Team' from the drop down arrow next to their name at the top right and then selecting 'Edit Team Page'.

No. Get a headstart and start fundraising as soon as you register

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

On the Resources page, you’ll find a range of poster options you can use. There are ready-to-use posters to print and display in your workplace, as well as poster templates that you can customise to fit your needs.

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.

A tax receipt will be sent to the sponsor's nominated email address. Make sure your sponsors check their junk mail for their tax receipt if they have not received it. They can also access their tax receipt via the Donor Login page.

You have until midnight on Friday 31st of October 2023 to receive a donation for the STEPtember 2023 campaign.

You can track your steps whichever way you prefer!

- Download the STEPtember App, and choose "Start Activity" any time you are starting an activity you'd like to log. Choose from our list of inclusive activities on the web platform or app.

- Use your preferred wearable/app to track your steps and synch them with the STEPtember App!

- Order a STEPtember pedometer, and log your steps via the website or app each day.

Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. There is an overall single entry limit of 50k steps across website and app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm.

Access to log your STEPtember steps that were completed between 1 - 30 September will be open until further notice.

Donations can still be made up until midnight 31st of October 2023.

The pedometers are provided for free and are basic instruments. Perhaps you can use your own watch or mobile phone to measure your steps. For those who still request a pedometer, please send an email to steptember@cpnederland.nl

Pedometers will start landing on doorsteps via regular post starting as of mid-August. Please allow 1-3 working days after registering for your pedometer to arrive from PostNL. It will be sent in an envelop to the address that the teammember enters on the form (hence it is important to enter the correct address).

Pedometers will start landing on doorsteps via regular post starting as of mid-August. Please allow 1-3 working days after registering for your pedometer to arrive from PostNL. 

If you haven't received the pedometer and you would still like to receive one, please get in touch with us via steptember@cpnederland.nl It will take a couple of days for it to arrive at your place. 

NB: Perhaps you can use your own watch or mobile phone to measure your steps. 

The blue pedometer makes a low sound indeed, caused by the intern mechanism which counts the steps. This blue pedometer only registers steps when you move your arm whilst walking. 

The pedometers are provided for free and are basic instruments. Perhaps you can use your own watch or mobile phone to measure your steps. For those who still request a pedometer, please send an email to steptember@cpnederland.nl

10.000 steps a day is the STEPtember goal, however you can adjust your own daily step goal to suit your own situation.

We recommend 10.000 steps a day for optimum health and overall well-being - but please feel free to adjust to suit your own personal circumstances.

There are also many activity options which include options like housework and other at home activities which can be converted into steps on your dashboard and go towards the daily step goal.

Once registered you are also able to update your stepping goal via your dashboard. You may even like to challenge yourself by taking 12,000, 15,000 and 20,000 steps per day.

1. Log in and click on your dashboard via the website Click on “Log My Steps” from the menu and input the steps and activities you have completed for the given date.
2. After you have done this your steps will appear below in the "My Step Log" section.

You can convert almost ANY activity you do during STEPtember into steps!

Our Step Converter has over 40 activities which you can log and convert towards your 10.000 steps a day.

From adaptive sports, boccia, house cleaning, gardening and even playing with your pet – hit those 10.000 steps a day without even leaving the house.

Of course, we also have the classics too like team sports, dance classes, yoga, swimming, bike riding and so many more inclusive activities available for step conversion this year, there is something for EVERYONE.

You can download the app in Google Play Store or in the App store.

Just uninstall the app and re-install - also check if you have the latest update running on your device.

This year we are pleased to have a larger pool of wearables you can connect to the app, making your STEPping easier than ever!

You can connect either Fitness Activities, or your Daily Step Count from your preferred wearable. 

Fitness Activities - These are walking or running activities recorded and measured by the GPS tracking on your wearable device.

Activities like cycling, swimming etc will not be automatically synched to the app.  If they are converted to steps by your specific tracker, then they can be added in using the daily step count function.

Daily Step Count – Must always be logged to the app by the user. Do this by going Daily steps+ > Steps > Log Steps.  The daily step count from your device will be pulled in to the app for you to log. 

Note:  at this time Google Health is not able to be connected however we are working on that for 2023 to replace Google Fit

Devices Requiring a Third Party Connector: These devices require a connector to pull the data from the device into the app. For example, if you are using a Garmin device, and want to pull your step data into the app, you should first connect your Garmin to Apple Health, and then log your steps via the instructions above.

The STEPtember app allows you to connect your wearable device to:

 If you did not connect your wearable during the app set up you can do it later by going into the App, click on ‘menu’ then ‘Link Wearables’.

To enter steps in the STEPtember App from September 1, select 'Enter steps/activity' (light blue square). Now you can add Steps or Activity.

When you register for STEPtember, an app account is automatically created for you. You can log in to the app using your STEPtember website email and password.